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Returns and Exchanges

JENERAL STORE has a 14-days returns and exchanges policy. The 14-day period starts from the day the customer receives their package; coincidentally the customer has the right to return the item(s) on the 14th day of this period. All customers are welcomed to return or exchange their purchases only if the items returned are in new and resalable condition. While this is a policy JENERAL STORE upholds, the customers will have to bear the return shipping cost to JENERAL STORE. Each return and exchange is treated on a case by case basis, JENERAL STORE reserves the right of final decision on any returns or exchanges request. 

In the the case of a successful return, no handling fee will be charged and the full amount(subtracting shipping fee, if it applies) will be credited back to your payment method. 

In the case of a successful exchange, no handling fee will be charged and the exchanged item will be shipped back to the customer at no extra charges.

In the case of refusal for any returns or exchanges, the customer will be charged a handling fee of RM20 before we ship the item(s) back to them.

Please also refer to our lost and damaged goods policy

JENERAL STORE does not bear any responsibilities for damages, theft, acts of god, missing item(s), incurred by any third parties.