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Terms & Conditions

This website you are viewing right now is owned and operated by JENERAL LIFESTYLE STORE (AS0421627-H)

For convenience, JENERAL LIFESTYLE STORE (AS0421627-H) shall be addressed as JENERAL STORE.

You have acknowledged the Terms & Conditions by making any purchases through this website. JENERAL STORE reserves the right to change or update these Terms without prior notice.

Payment

JENERAL STORE accepts payment via major credit cards (Visa and MasterCard) and online banking.

Shipping fees are not included in the product’s price. Shipping fees will be calculated upon checkout. JENERAL STORE exercise RM12 flat rate shipping to Peninsula Malaysia and RM20 to East Malaysia at this moment. We do not accept international orders at the moment. All international orders will be cancelled and the amount paid will be credited back to the customer.

Order will be confirmed via email and order number. Customers will receive a confirmation email of the order and the billing details once the payment is confirmed. Once the payment of the order is credited to us, the product(s) will be delivered to the customer. 


Unclaimed Package

In Malaysia,
21 days will be allocated for customers to claim their packages at the point of delivery. The package will be returned to sender if it is not not claimed. All returned packages will be charged a handling fee of RM15 and shipping fee respective to their location to have them shipped out to the customer again.

Lost or Damaged Goods

Here at JENERAL STORE, we exercise stringent quality control process to ensure goods sold are in good condition. However if customers have any problems with their orders, they can refer to our returns and exchanges policy page. JENERAL STORE does not bear any responsibilities for damages, theft, acts of god, missing item(s), incurred by any third parties.